We recommend saving as a .PDF. You may also send the file in the following types: jpg, pdf, eps, psd, psb, and ai. We prefer that you send .PDF with embedded or outlined fonts. PDF’s are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading. If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed. We are not responsible for these kinds of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want printed.
Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.
No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file. Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.
No. Our shipping service, FedEx or UPS, will not ship to PO Box addresses and therefore, we cannot ship to a PO Box.
You cannot ship one order to two different places. For example, job number B55555-001 and B55555-002 will get a shipping address each but job number B55555-001 cannot ship to two different places.
US shipments – FedEx or UPS
Unfortunately at this time, we do not offer that option. All orders must be shipped out using our shipping account.
We do not provide shrink wrapping as a service.
If the address supplied is not valid/complete, UPS will make every reasonable effort to find the correct address and deliver the shipment. An additional address correction fee of $15 will be charged for this service. Please ensure that your address is up-to-date and includes ALL the necessary information such as the correct Street address, APT/Suite/Other number, City, State and Zip Code.
Please verify that all information is correct as no changes can be made after final approval is given. Please note that we will match defined colors as closely as possible, 100% reproduction is not possible.
Colors displayed on your computer or phone screen are not always accurate depictions of finished product.
No complaints based on color output, grammatical, spelling, or erroneous information will be accepted once you give final approval.
– The bleed for Standard Products is 0.125″.
If ordering at 24 inch by 18 inch, your file size should be at 24 inches by 18 inches.